Return and Exchange Policy

REFUND AND EXCHANGE

 

GHULABRI strictly follows ‘NO refund’ policy. We offer exchange or the customer will be issued a coupon of same value, if he/she is eligible for exchange.

However, GHULABRI allows its customers to exchange the purchased items on following conditions:

• The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 3 working days of receipt of the purchased item;
• The item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item.
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The item is in its original packing and the price tag is intact;
• The original invoice of the item he/she wishes to exchange is sent along with the item;
• The article is not used and has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.

 

Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.

GHULABRI has the right, at it’s the sole discretion, to accept or deny the request for exchange.

Upon the acceptance of request for exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

DAMAGED/CLAIMS

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 3 working days along with paper invoice (via call, message or email) after receiving the parcel. After the parcel is received and checked by our team it’ll take one week processing time.

We do not provide refunds. Only store credit is provided.